Network Support Service

Alongside managed network services and proactive monitoring, we provide reliable network support break/fix services for fast resolution of incidents. We offer a range of standard service levels from next business day through to a four-hour fix to meet your organisation’s availability requirements and budget.

Our highly-trained and skilled network engineering resources are experienced in a wide range of network infrastructures and are backed by a deep talent pool, with many years of extensive industry experience.  Remote diagnosis enables many problems to be resolved fast and effectively, with any remaining issues escalated to relevant vendors to ensure a rapid response. In addition to remote diagnosis we provide reliable on-site network break/fix services underpinned by the UK’s largest independent engineering force with 1,300 technical staff delivering service 24/7 across the country.

Emergency Response Support

We offer this pay-as-you-go network support service in the absence of a Managed Network support contract. Our around-the-clock network support service provides access to resource to assist you in troubleshooting network issues.  Network faults can be logged 24×7 by telephone or the web and are managed through to closure. We will engage with your internal teams to resolve issues and should the problem be more serious, work out a solution with you to get you up and running in the shortest time possible. Technical Support can be provided by telephone, remote control or site visit, whichever is most suitable to address the problem. We can provide support at short notice with 24/7 resource from our team when something goes wrong.

For more information about our network support services contact us on 0844 870 2528  or email your enquiry to info@redmine.co.uk.

Other Redmine Networks Services

We focus on delivering cost-effective, sustainable and innovative solutions to ensure that your network is resilient and stable. Redmine Networks provide organisations with end-to-end network support options from standard network break/fix support through to a fully managed service. Our round-the-clock network support services will prevent network faults from resulting in costly business downtime.

Network Management
At Redmine Networks, our key objective is to maximise performance and eliminate network downtime to maintain business productivity. We focus on delivering cost-effective, sustainable and innovative solutions to ensure that your network is resilient and stable.

Network Monitoring
Redmine Networks monitoring services provide you with the benefits of a 24/7 Network Operations Centre (NOC) without the cost of dedicated staff, procurement and configuration of costly monitoring tools.

Our IT consultancy services can help your business utilise the benefits of technology to become more efficient, effective and therefore more profitable. Our team of consultants have extensive experience and can give you the objective and independent advice you need. They combine sound technical knowledge with hands on experience in solving business problems across a wide range of different industry sectors.

Consultancy Service
We offer jargon-free advice. Our service is geared to translate business requirements into technical deliverables to fulfill the business requirements whilst working with you to create a strategy to future proof your IT investment.

Design and implementation Service
Whether you are moving office, upgrading your existing network or battling against system instability, Redmine Networks consultants offer you a professional, tailored and cost-effective solution.

Whether you’re looking for an outsource partner or seeking efficiency savings, Redmine Networks provides a comprehensive range of fully-managed colocation and hosting services backed up by stringent SLAs. Our hosting solutions ensures that the set up and configuration of our clients’ hosting platforms meets their objectives, whilst providing them with optimal levels of performance.

Colocation Hosting Service
Secure, reliable colocation hosting for business critical systems. Colocation hosting is an ideal solution for businesses who don’t want the expense of maintaining a 24/7 secure building with redundancy for their servers.

Managed Hosting Service
Our managed colocation hosting services provides a secure, cost-effective way of housing, protecting, and accessing your data and equipment. We not only house your Network infrastructure, but manage it under strict service level agreements.