Information we collect from you
A cookie is a small text file which is transferred to your hard drive through your web browser when you visit our website. It is a randomly generated ID number that uniquely identifies a web browser on a specific computer, but isn’t used to identify an individual person. If you use multiple browsers and a different computer at home and at work, each one has a different cookie. Cookies are used to compile aggregate information about areas of our website that are visited.
How cookies are used on Redmine.co.uk
Google Analytics stores information about:
- The pages you visit on redmine.co.uk
- How long you spend on each page
- How you got to the site
- What you click on while you’re visiting the site
We don’t collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can opt out of Google Analytics cookies.
This website uses the Google AdWords Remarketing Service
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
This website uses Bing Ads, a program by Microsoft Corporation which uses so-called Universal Event Tracking (UET) for re-marketing and conversion tracking. This service saves a cookie in the website visitor’s computer if our website was found through the Bing or Yahoo search engines. Data is collected and saved in an anonymous form. Based on the use of the re-marketing function, custom-tailored advertisements will be displayed to the user during subsequent searches in one of the aforementioned search engines.
You can access the Microsoft privacy statement on the handling of collected data at the following link:
You can opt out of Bing Ads at any time. The corresponding instructions can be found here:
Behavioral targeting opt-out
In accordance with accepted industry best practice, we have provided the following two links that our visitors can use to opt out of Interest-Based Advertising:
We use the “visitor action pixels” from Facebook on our website.
This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads or http://www.aboutads.info/choices/
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation:
Current cookies can be cleared from your computer, and you can set your internet browser not to allow any more cookies to be saved. For details on how to do this, please refer to your internet browser’s support documentation. Links for some popular browsers are listed below.
Information you provide to us
We do not share, sell, rent or trade information about our clients or prospective clients.
Information that you supply to us via our website (e.g. contact us forms) or by email will be stored securely and used to correspond with you in relation to your inquiry and/or respective products and services.
Where a client enters into contract with us for the provision of IT services and provides us with its data (“client data”), we manage the security and processing of that data in accordance with the law to ensure compliance with the DPA and General Data Protection Regulation (GDPR). All intellectual property in client data remains the property of the client and is processed as instructed by the client (Data Controller). We use client data information to deliver services in accordance to service agreements and to correspond with our clients or their end users.
Who has access to your information?
We sometimes use other companies (partners) to enable us to provide elements of our services to you. We may pass your information to our partners for the purposes of completing tasks and providing services. When we do so, we disclose only the personal information that is necessary to deliver the service and our partners act in accordance with the instructions we give them. This means that they cannot do anything with your personal information unless we have instructed them to do it and they must meet the requirements of the Data Protection Act and General Data Protection Regulation to keep the information secure.
How long does Redmine Networks keep personal information?
We review our retention periods for personal information on a regular basis. Unless there is a specific legal requirement or statutory obligation for us to keep the information, we will hold your personal information on our systems for as long as is necessary to deliver the service, or as long as is set out in any relevant contract you hold with us.
How do we protect your personal information?
We are serious about guarding the security of your personal information. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. All Redmine staff are trained to undertake their tasks by following our best-practice data protection policies and procedures when processing personal data.
How you can access your information
To request access to your personal information, please do not hesitate to contact us. Even if we already hold your personal data, you still have various rights in relation to it. In some cases, there are legal requirements to keep data for a minimum period.
- Right to object:
If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object.
- Right to withdraw consent:
Where we have obtained your consent to process your personal data for certain or consent to market to you, you may withdraw your consent at any time.
- Right to erasure:
In certain situations, you have the right to request us to “erase” your personal data.
- Right of data portability:
If you wish, you have the right to transfer your data from us to another data controller or processor. We will help with this – either by directly transferring your data for you, or by providing you with a copy in a commonly used file format.
Are third party sites covered by this policy?